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Frequently Asked Questions
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The following is a list of FAQ's, find answers to questions you might have not even thought about yet.
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Q. "What is Handyman Matters?"
A. Handyman Matters is a nationally recognized franchise serving the repair, restore and maintenance needs of
both residential and business customers. We specialize in small to medium-sized jobs covering a vast range of
“around-the-house” handyman tasks, repairs, installations and maintenance found on everyone’s to-do lists. From our
experience, the average home resident today has at least 8 to 12 things they need fixed just going from their garage
to the kitchen? Imagine the possibilities!
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Q. "Why does this business model work?"
A. We have surveyed our customers for years and have found that regardless of the size of the project
or what construction trade it requires, the following list of behaviors and characteristics are what matter most to
the customer:
- Answering the phone when the customer calls - not an answering machine
- Setting a scheduled appointment time and showing up as promised
- Treating the customers home with the respect and dignity it deserves
- Charging a fair price and telling the customer the hourly rate upfront
- Providing a one-year warranty on all work performed
- Professional Craftsmen employees who have been background checked
- A company that is licensed, bonded and insured
- Attention to safety on the job and cleaning up afterwards
- Not having to pay until the work is completed to the customer’s satisfaction
- Making sure the project is done correctly the first time
All these attributes are what the Handyman Matters brand delivers every day.
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Q. "Do I need a construction background or have to work with my hands in order to be approved for a franchise?"
A. Absolutely not. At Handyman Matters, we teach all our owners to work ON the business, not IN the
business. The position of our franchise owners is an executive management business model. This means you are creating
a real organization underneath you, not just buying a paycheck. With our tools and assistance, our owners are
recruiting, hiring and managing teams of craftspeople who will do the actual work out in the field. As a Handyman
Matters owner you will be responsible for all of the management, marketing, networking and human resource management
functions of the business while your employees are responsible for most of the operations and physical labor part of
the business.
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Q. "How much is the franchise fee?"
A. Handyman Matters has three different franchise opportunities.
- A "Single" Franchise that consists of a 125,000 household count territory and has a franchise fee of $30,000.
- A "Double" Franchise that consists of a 250,000 household count territory and has a franchise fee of $55,000.
- Additional households can be purchased for 20¢ each
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Q. "How much does it cost to open a Handyman Matters franchise?"
A. The total investment required to open a Handyman Matters franchise ranges from $48,930 to $89,425,
including all initial working capital, as well as a three month buffer if necessary before drawing a paycheck. Full
disclosure and further details about the initial investment range are included in our Uniform Franchise
Offering Circular (UFOC). Please reference Item #7.
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Q. "Can I run my Handyman Matters business out of my home?"
A. YES. During the first two years some new Handyman Matters franchisees choose to start their business out of their own home and
then move into a small office space later on. Keep in mind, we deliver our service at the customer’s home, not ours.
After two years franchisees will migrate to a more conventional small business office space, as their number of Craftsmen and support
staff increase.
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Q. "I have aggressive goals for my business. What about territory expansion or other opportunities?"
A. We understand the goals and ambitions of franchise buyers, but at the same time we try to focus on one
success at a time. We do not offer “first rights of refusal” on additional franchise territories and we require a
certain amount of financial and operational success before awarding any new agreements within our multi-ownership system.
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Q. "Do I need a license in my state?"
A. Each state has its own rules and regulations when it comes to construction licensing. Some of the
more strict licensing states when it comes to construction are Florida, California, Nevada, Maryland, Georgia, Utah,
Arizona and New Jersey. Your own investigation process should focus on these requirements and consulting with your
own legal counsel is recommended.
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Q. “What type of training and on-going support can I expect?”
A. The Handyman Matters training and support system is quite extensive. Some of the many features
and services offered by the Field Consultant team and the Denver-based Support Center include the following:
- A 5-day Initial Training Program conducted at the Denver Support Center including all the fundamentals of small
business operations and management, such as Mission and Brand, Financial Analysis, Marketing, Customer Service, Daily
Operations, Human Resource Management, Bookkeeping and Technology.
- A 5-day On-site Training Visit conducted at your new franchise location shortly after beginning regular operations
for the purpose of additional computer skills training, human resource management assistance, office organization,
advanced marketing and other grand opening activities.
- On-going Customer Service Representative (CSR) and Craftsmen training materials and programs are provided to further
develop the operational performance of each franchise location.
- An individual Field Consultant assigned to each franchisee in the network for on-going phone support, performance
analysis, strategic development, tactical planning and resource allocation decision-making.
- Advertising and Public Relations - As a Handyman Matters franchisee, you will have a comprehensive range of
collateral marketing materials made available to you for pursuing any particular market segment or demographic within
your assigned territory. PR services are provided to all franchisees as part of a National Ad Fund program and they
include opportunities on both the local and national levels. In addition, Handyman Matters is continuously developing
new marketing materials that will keep you on top of the market.
- A National Ad Fund is established and operating to provide supplementary marketing and advertising support materials
and programs for all franchisees that would otherwise not be available on an individual, per-location cost basis.
- System-wide, semi-annual KPI Performance Analysis reports are made available to all franchisees in order to
benchmark individual performance against national and regional averages.
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