Handyman Matters Training and Support

The Handyman Matters training and support system is “best in class” and includes a level of ongoing support unique in our industry.

• An 8-day Initial Training Program conducted at the Denver Support Center including all the fundamentals of small business operations and management, such as Mission and Brand, Financial Analysis, Marketing, Customer Service, Daily Operations, Human Resource Management, Bookkeeping and Technology.
• A 5-day On-site Training Visit conducted at your new franchise location shortly after beginning regular operations for the purpose of additional computer skills training, human resource management assistance, office organization, advanced marketing and other grand opening activities.
• Ongoing Support is provided by both the, Operations team & the Denver-based Support Center, and includes the following:
  • Weekly Conference Calls held with the corporate office and a small group of owners at your same stage of growth and are designed to keep you on track and provide support from corporate and from other owners weekly.  We know of no other franchisor who commits to this level of support for their owners.
  • On-going Customer Service Representative (CSR) and Craftsmen training materials and programs are provided to further develop the operational performance of each franchise location.
  • Marketing Materials as a Handyman Matters franchisee, you have access to a comprehensive range of marketing materials for any particular target market segment or demographic within your assigned territory. PR services are provided to all franchisees as part of a National Ad Fund program and they include opportunities on both the local and national levels. In addition, Handyman Matters is continuously developing and testing new marketing strategies and tactics to keep you on top of your market.
  • A National Ad Fund is established and operating to provide supplementary marketing and advertising support materials and programs for all franchisees that would otherwise not be available on an individual, per-location cost basis.
  • System-wide, semi-annual KPI Performance Analysis reports are made available to all franchisees in order to benchmark individual performance against national and regional averages.